Order before 14:00 – granule prescriptions dispatched the same day
- Mon–Fri 09:00–17:30
- +44 (0)1245 350 822
- dispensary@phoenixmedical.com
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Monday - Friday 09:00-17:30excludes weekend & bank holidays+44 1245350822 (Switchboard)dispensary@phoenixmedical.comOrder before 14:00 GMTsame day dispatch*
Policies
Refunds and returns
Every prescription is made for an individual patient, so please check it carefully before you pay.
Returns and exchanges
Prescriptions are prepared for each individual patient, so we cannot accept returns or exchanges.
Made a mistake when placing a prescription?
Please don’t pay for it, and contact us straight away so we can cancel it. Once a prescription has been prepared, it cannot be cancelled or refunded.
Reporting a prescription error
If you think there is an error with a prescription you have received, email dispensary@phoenixmedical.com or call our switchboard on +44 (0)1245 350 822 and ask for the dispensary.