Order before 14:00 – granule prescriptions dispatched the same day
- Mon–Fri 09:00–17:30
- +44 (0)1245 350 822
- dispensary@phoenixmedical.com
menu trigger menu trigger 
Monday - Friday 09:00-17:30excludes weekend & bank holidays+44 1245350822 (Switchboard)dispensary@phoenixmedical.comOrder before 14:00 GMTsame day dispatch*
Delivery
Shipping
How and when your prescriptions are dispatched, and what delivery costs.
Dispatch times
- Granule prescriptions placed and paid for before 14:00 UK time are usually dispatched the same day (mainland UK).
- Dried herb prescriptions normally take 1–3 days to prepare before dispatch.
- Prescriptions placed after 14:00 are dispatched on the next working day.
- We dispatch Monday to Friday. We are closed on weekends and bank holidays.
Delivery costs
The delivery cost for your address is shown at checkout before you pay.
| Destination | Service | Cost |
|---|---|---|
| UK Mainland | Free Next Working Day Shipping | Free |
| Isle of Wight | Isle of Wight & Isle of Man, 2 - 3 working days | £16.50 |
| Jersey | Jersey, 2-3 Working Days | £18.50 |
| Zone 2: Scottish Highlands, Northern Ireland & Islands | Parcelforce - 2 working days | £15.50 |
| Austria | Austria - 3 working days | £19.50 |
| Belgium | Belgium - 2 working days | £14.50 |
| Bulgaria | Bulgaria, 4-7 working day | £27.00 |
| Croatia | Croatia, 4-6 working days | £27.00 |
| Czech Republic | Czech Republic, 3-4 working days | £18.50 |
| Denmark | Denmark, 3 working days | £17.50 |
| France | France, 2-3 working days | £17.50 |
| Germany | Germany, 3-7- working days | £35.00 |
| Greece | Greece, 3-7- working days (via Netherlands) | £45.00 |
| Hungary | Hungary - 4 working days | £18.50 |
| Iceland | Iceland, 3-5- working days | £35.50 |
| Italy | Italy 4-5 Working Days | £45.00 |
| Netherlands | Netherlands 3-5 Working Days | £14.00 |
| Republic of Ireland | Table Rate | Shown at checkout |
| Parcelforce Republic of Ireland | £16.45 | |
| Romania | Parcelforce Romania, 4-7 working days | £19.50 |
| Spain | Table Rate | Shown at checkout |
| Parcel to Spain, 3-7- working days (via Netherlands) | £45.00 | |
| Sweden | Sweden 3-5 Working Days | £20.00 |
| Switzerland | Table Rate | Shown at checkout |
| USA | Shipping to USA 5 - 7 working days | £50.00 |
International prescriptions
When sending a prescription outside the UK, please make sure the total is over £150 to comply with customs regulations.
Questions about a delivery?
Please contact the dispensary team or call +44 (0)1245 350 822.