Your patient is waiting, and you want their herbs to arrive as soon as possible. Here is exactly how our dispatch times work, and what you can do to make sure a prescription leaves the dispensary the same day.
Dispatch times at a glance
| Prescription | Usually dispatched |
|---|---|
| Granules, placed and paid for before 14:00 | The same working day |
| Granules, after 14:00 | The next working day |
| Capsules, tablets or sachets | Allow extra preparation time |
| Dried herbs | Normally within 1–3 days |
We dispatch Monday to Friday and are closed at weekends and on bank holidays. Same-day dispatch applies to mainland UK addresses – see our shipping page for the full details and delivery costs.
Why payment matters
We only start preparing a prescription once payment has been received. A prescription placed at 13:30 but paid at 14:30 will be dispatched the next working day, so if you pay by card, complete payment straight away.
Five tips for a fast prescription
- Prescribe online. The prescription form calculates the price instantly and checks every line before you confirm.
- Repeat, don’t retype. From your dashboard you can repeat a previous prescription in one click and adjust it if needed.
- Keep your delivery addresses up to date. Save your clinic and patient addresses in your account so you only need to choose one at checkout.
- Write clear instructions. Clear dosage and preparation notes mean our team never needs to call you to check.
- Order early in the day. Demand is high, so we always suggest submitting prescriptions as early as possible.
Sending a prescription abroad
For prescriptions sent outside the UK, please make sure the total is over £150 to comply with customs regulations.
Questions about a delivery? Call the dispensary team on +44 (0)1245 350 822 or email dispensary@phoenixmedical.com.
